Shipping & Returns

Am I able to choose a prefered date of delivery?

This is not possible, as soon as your order has been placed and paid it will automatically be processed and shipped out.

Is it possible to ship my order to a different address?

Yes, it is possible to deviate your shipping address from your billing address. When you are going through the payment section of our webshop you will be able to choose your shippping address.

What happens if I am not at home during delivery?

Most of our delivery partners will come again the following business day. In case you might have missed this delivery aswell, your order will usually be dropped at the nearest pick up point based upon your shipping address.

Is it possible to return my product(s)?

Returning your product is really easy, just send us an e-mail first and we will help you return your products. for more info we would like to refer you to our Return Policy down below.

Thank you for choosing Minque. If you are not entirely satisfied with your purchase, we’re here to help.

RETURN POLICY

You have 14 calendar days to return an item from the date of invoice. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase, please return your item to:

Minque Art & Cosplay
Scheerderhof 28
5709 GM Helmond
The Netherlands

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

If there has been a mistake with your order, please contact us via [email protected] or our contact form. We will respond within 1 working day with a fitting solution.